Terms of service

Terms of Service

Last Updated: October 29, 2026

Welcome to Elecko.pk. These Terms of Service govern your use of the Elecko.pk website and your purchase of our products, including electric heaters, room heaters, infrared heaters, water heating products, heating accessories, and home electronics.

By accessing or using Elecko.pk, browsing our products, or placing an order, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. About Elecko.pk

Elecko.pk is an online shopping store focused on providing heaters, electronics, home appliances, heating solutions, and related products to customers in Pakistan.

Our goal is to provide customers with a convenient online shopping experience, quality products, competitive prices, and reliable customer support.

2. Eligibility to Use Our Website

By using Elecko.pk, you confirm that:

You are legally capable of entering into a purchase agreement.
The information you provide is accurate and complete.
You will use our website only for lawful purposes.
You will not misuse, disrupt, or attempt to gain unauthorized access to our website or services.

If you are placing an order on behalf of another person or organization, you confirm that you have the authority to do so.

3. Products & Product Information

We make reasonable efforts to ensure that product information displayed on Elecko.pk is accurate and up to date.

Product listings may include:

Product names
Images
Descriptions
Specifications
Features
Prices
Availability
Warranty information, where applicable

However, actual product colors, packaging, dimensions, appearance, or minor specifications may vary slightly from images displayed on the website due to photography, lighting, screen settings, manufacturer updates, or packaging changes.

Elecko.pk reserves the right to correct product information, specifications, pricing, or availability errors at any time.

4. Product Availability

All products displayed on Elecko.pk are subject to availability.

A product appearing on our website does not guarantee that it will always be available for purchase.

If a product becomes unavailable after you place an order, we may contact you regarding an alternative product, revised delivery arrangement, or cancellation/refund where applicable.

5. Prices & Payments

All product prices displayed on Elecko.pk are subject to change without prior notice.

The price applicable to your order will generally be the price displayed at the time your order is placed, subject to any pricing or technical errors.

Depending on the payment method, additional charges such as delivery fees, payment processing charges, or applicable taxes may apply.

Elecko.pk reserves the right to correct pricing errors and, where necessary, cancel an order affected by an obvious pricing error.

6. Orders & Order Confirmation

When you place an order on Elecko.pk, you are submitting a request to purchase the selected products.

After receiving your order, we may contact you to confirm:

Customer name
Phone number
Delivery address
Product details
Quantity
Payment method
Order availability

An order may be cancelled or declined in certain circumstances, including:

Product unavailability
Incorrect pricing
Incorrect or incomplete customer information
Suspected fraudulent activity
Delivery limitations
Other legitimate operational reasons

If an order is cancelled after payment has been received, an eligible refund will be processed according to our Return & Refund Policy.

7. Cash on Delivery (COD)

For Cash on Delivery orders, customers are responsible for providing accurate contact and delivery information and being available to receive the order.

Elecko.pk may contact customers to confirm COD orders before dispatch.

Repeated refusal or failure to receive confirmed COD orders may result in restrictions on future COD purchases.

8. Shipping & Delivery

Elecko.pk aims to provide reliable delivery across Pakistan through available courier and logistics partners.

Delivery times may vary depending on:

Delivery location
Product availability
Courier operations
Weather conditions
Public holidays
Unexpected logistical delays
Other circumstances beyond our reasonable control

Estimated delivery times are not guaranteed unless specifically stated otherwise.

Customers are responsible for providing a complete and accurate delivery address and contact number.

9. Inspection at Delivery

Customers are encouraged to inspect the package when possible and report any visible damage, missing item, or incorrect product to Elecko.pk as soon as possible.

Any eligible return or replacement will be handled according to our Return & Refund Policy.

10. Returns & Refunds

Returns and refunds are governed by our separate Return & Refund Policy.

Customers should review that policy before placing an order.

In general, eligible return requests must be reported within 7 days of delivery and may require the product to remain unused, uninstalled, complete, and in its original packaging.

Products returned without prior approval may not be accepted.

11. Warranty

Where a product includes a manufacturer or seller warranty, the warranty terms applicable to that particular product will apply.

Warranty coverage may vary depending on the product and manufacturer.

Warranty generally does not cover damage caused by:

Misuse
Negligence
Improper installation
Unauthorized repairs or modifications
Physical damage
Electrical faults caused by unsuitable voltage or power supply
Normal wear and tear
Failure to follow product instructions

Customers should review the specific warranty information provided with their product where applicable.

12. Proper Use of Electrical Products

Many products sold by Elecko.pk are electrical appliances.

Customers are responsible for using electrical products according to the manufacturer's instructions and applicable safety guidelines.

For heaters and other electrical appliances:

Follow the manufacturer's operating instructions.
Use the product with a suitable electrical supply.
Keep heating appliances away from flammable materials.
Do not use damaged electrical products.
Do not modify or attempt unauthorized repairs.
Keep products away from water unless specifically designed for water use.
Keep electrical appliances away from children unless safely supervised.

Elecko.pk is not responsible for damage or injury resulting from improper use, unauthorized modification, negligence, or failure to follow manufacturer instructions.

13. Website Use

You agree not to:

Use Elecko.pk for unlawful purposes.
Attempt to gain unauthorized access to our website or systems.
Introduce malicious software, viruses, or harmful code.
Copy or misuse website content without permission.
Interfere with website functionality.
Use automated systems to scrape or collect website information without authorization.
Submit false, misleading, or fraudulent information.

We reserve the right to restrict or terminate access to users who violate these terms.

14. Intellectual Property

All content available on Elecko.pk, including where applicable:

Logos
Brand names
Product descriptions
Images
Graphics
Website design
Text
Icons
Layouts

may be protected by intellectual property rights and may not be copied, reproduced, modified, distributed, or commercially used without appropriate authorization.

Elecko.pk and associated branding remain the property of their respective owners.

15. Third-Party Services & Links

Elecko.pk may use third-party services for payment processing, shipping, analytics, advertising, communication, or other business functions.

Our website may also contain links to third-party websites.

We are not responsible for the content, security, availability, or privacy practices of third-party websites or services.

Customers should review the applicable third-party terms and privacy policies where necessary.

16. Promotions & Discount Offers

From time to time, Elecko.pk may offer promotional campaigns, discount codes, seasonal offers, or special deals.

Promotional offers may have specific conditions, expiry dates, product exclusions, or usage limits.

Unless otherwise stated, promotional offers cannot be combined with other discounts or exchanged for cash.

Elecko.pk reserves the right to modify, suspend, or terminate promotional offers where necessary.

17. Limitation of Liability

To the extent permitted by applicable law, Elecko.pk will not be responsible for losses or damages arising from:

Improper use of products
Failure to follow manufacturer instructions
Unauthorized product modification
Delays caused by third-party delivery providers
Website interruptions or technical issues
Events outside our reasonable control
Incorrect information provided by the customer

Nothing in these Terms is intended to exclude any liability that cannot legally be excluded under applicable law.

18. Force Majeure

Elecko.pk will not be considered responsible for delays or failure to perform obligations caused by circumstances beyond our reasonable control.

Such circumstances may include:

Natural disasters
Severe weather
Government restrictions
Strikes
Internet or telecommunications failures
Transportation disruptions
Public emergencies
Other unforeseen events

19. Changes to These Terms

Elecko.pk may update these Terms of Service from time to time to reflect changes in our business, products, services, website, or applicable requirements.

Updated terms will be published on this page with a revised Last Updated date.

Your continued use of Elecko.pk after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

20. Governing Law

These Terms of Service shall be interpreted and applied in accordance with the applicable laws and regulations governing the operation of Elecko.pk and transactions with customers in Pakistan.

Any disputes will be handled according to applicable legal requirements.

21. Contact Us

If you have questions about these Terms of Service, your order, our products, shipping, returns, or any other matter related to Elecko.pk, please contact us:

Website: Elecko.pk
Email: [elecko.pk@gmail.com]
WhatsApp / Phone: [03156169204]
Business Address: [Liaqat chowk Sabzazar Lahore]

We will make reasonable efforts to assist customers and resolve concerns professionally.