Refund policy

# Return & Refund Policy At **Elecko.pk**, we are committed to delivering quality products and providing a reliable shopping experience. Due to the nature of our electronic and home appliance products, all returns and refunds are subject to the following terms and conditions. ## ❌ Non-Returnable Conditions Returns will **not be accepted** under the following circumstances: - Products returned **without prior approval** - Return requests made after **7 days of delivery** - Items returned **without their original packaging** - Products that have been **used, installed, washed, or tampered with** - Products damaged due to **misuse, negligence, or mishandling** - Products specifically marked as **non-returnable or final sale** - Products with missing **accessories, manuals, warranty cards, or promotional items** ## ✅ Eligibility for Returns A return request may be approved only when all of the following conditions are met: - The product is **unused, uninstalled, and in its original condition** - All original components, including **packaging, accessories, manuals, warranty cards, and promotional items**, are included - The product is returned in its **original and undamaged packaging** - The issue is reported to **Elecko.pk within 7 days of delivery** **Note:** Elecko.pk reserves the right to decline a return if the product does not meet the eligibility requirements stated above. ## 🔍 Accepted Reasons for Return Returns may be accepted in the following circumstances: - The product was **damaged during transit** - An **incorrect product** was delivered - The order was **incomplete or missing an item** ## 📌 Return Approval Process To request a return: 1. Contact our **Elecko.pk customer support team within 7 days of delivery**. 2. Provide your **order number** and clear **photos/videos** showing the issue. 3. Wait for confirmation and **return approval** from our team. 4. Do not send the product back before receiving return approval. Returns sent without prior approval may **not be accepted**. ## 💰 Refund Policy Refunds are processed only after the returned product has been received, inspected, and approved by our **Quality Assurance Team**. - The refund amount will generally cover the **eligible product value**. - Refunds are normally processed within **7–14 business days after inspection and approval**. - Refunds will be issued through the **original payment method**, where applicable. - Shipping charges are **non-refundable**. - Payment gateway or payment processing charges are **non-refundable**. ## ⚠️ Additional Charges & Taxes After a return has been **approved**, any applicable charges, taxes, or deductions associated with the original order or refund may be **non-refundable**. These may include: - **Delivery or shipping charges** - **Cash on Delivery (COD) charges or applicable COD-related taxes** - **GST or other applicable government taxes** - **Payment gateway or payment processing charges** - Any other applicable **non-refundable statutory or service charges** The final refundable amount will be determined after inspection and approval of the return request, taking applicable non-refundable charges and taxes into consideration. ## 🛡 Customer Assurance At **Elecko.pk**, we aim to handle every return and refund request fairly, transparently, and professionally. Our team will review each case according to the conditions of this policy and communicate the applicable refund amount and process to the customer. We recommend that customers carefully inspect their order upon delivery and report any damage, incorrect item, or missing product to our customer support team within the specified **7-day return period**. **Elecko.pk — Heaters & Electronics for Every Home.**